ERP and finance
D365 Finance and Operations, Supply Chain Management, AX and Business Central assessment, implementation, optimisation and support.
- Finance and month-end
- Procurement, inventory and costing
- Manufacturing, planning and WMS
Melbourne-based · Supporting Victoria and Australia
Microsoft business systems that work on the warehouse floor and in the boardroom.
Senior ERP, CRM, HRM, BI, integration and frontline-operations support for growing Australian organisations—delivered through clear fixed scopes, practical architecture and accountable support.
- Dynamics 365 F&O, SCM, AX and Business Central
- Power Platform, Power BI and Azure integrations
- RF devices, barcode scanning and label printing
OPERATIONS CONTROL FIX FIRST
01
DiagnoseEvidence, impact and ownership
02
StabiliseBounded fixes and workarounds
03
ImproveRoadmap, value and adoption
ERPDATAPEOPLEFLOOR
Start with the smallest service that produces a useful business decision.
25+years in enterprise applications
14+years across Dynamics and AX
End-to-endfinance, supply chain, data and users
LocalMelbourne, Geelong, Melton and Ballarat
Connected capability
One senior partner across applications, information and operations.
DSS works across the process boundaries where business systems usually fail: finance to operations, CRM to fulfilment, ERP to warehouse devices, and transactions to management reporting.
CRM and customer service
Dynamics 365 CRM process design, pipeline visibility, service workflows and integration with finance and fulfilment.
- Sales and service processes
- Customer and product data
- Outlook and Microsoft 365 alignment
HRM and people workflows
Role-based workflows, approvals, employee data integration, document processes and reporting across Microsoft applications.
- Joiner and approval workflows
- Payroll and HR interfaces
- Security and role alignment
BI and operational reporting
Power BI and Microsoft data-platform design focused on trusted metrics, reconciliation, refresh, security and action.
- Finance and operations KPIs
- Exception dashboards
- Power BI support and adoption
Power Platform automation
Power Apps, Power Automate and Dataverse solutions for controlled approvals, data capture, alerts and manual-work reduction.
- Opportunity assessment
- App and workflow delivery
- Environment and support governance
Azure and enterprise integration
APIs, EDI, files, Azure services, dual-write and third-party integrations with monitoring, reconciliation and ownership.
- Integration architecture
- Reliability and monitoring
- Data migration and cutover
Frontline operations
Warehouse mobility, barcode and label services.
Technology decisions should start with the work: receiving, put-away, replenishment, picking, packing, dispatch, production consumption, counting and exceptions.
RF handheldsBarcode scannersMobile devicesLabel printersGS1 dataCustomer labels
What DSS can coordinate
- Process and warehouse-system fit
- Device-class and accessory requirements
- Barcode symbology and scan events
- Label data, templates and print triggers
- D365/BC, WMS, TMS and carrier integration
- Pilot, training, exception and support design
Hardware, licences and third-party products are quoted separately.
Buy a defined outcome
Fixed-price services for problems that cannot wait.
Every package is governed by written scope, assumptions, client inputs, exclusions and acceptance criteria.
01
5 business days
Microsoft Dynamics Systems Diagnostic
Best for: D365 F&O, AX or Business Central instability, backlog or uncertainty
Stakeholder interviews, system/process review, risk register, prioritised 90-day plan and executive readout.
A$4,500 + GSTEnquire →
02
3 business days
Pre-Quote Scope & Solution Check
Best for: Checking an ERP, CRM or integration proposal before committing
Scope, assumptions, licensing, architecture and exclusions review with a decision-ready question list.
A$1,950 + GSTEnquire →
03
Up to 20 hours / 2 weeks
D365 or BC Support Triage
Best for: Urgent errors, integrations, month-end issues or a support backlog
Incident intake, diagnosis, capped remediation, evidence, handover and prioritised backlog.
A$2,750 + GSTEnquire →
04
2 weeks
Power BI Operations Visibility Sprint
Best for: Spreadsheet reporting, disputed KPIs and slow operational decisions
Up to two systems and one spreadsheet, metric model, three report pages, refresh, security, UAT and training.
A$6,500 + GSTEnquire →
05
5 business days
RF, Barcode & Label Readiness
Best for: Warehouse mobility, mis-picks, customer labels or handheld replacement
Site/process assessment, device and label fit, exception map, interfaces and pilot scope.
A$3,900 + GSTEnquire →
06
5 business days
Integration Reliability Assessment
Best for: EDI, API, file, dual-write or middleware failures
Interface inventory, critical-flow trace, logging/monitoring review and ranked remediation plan.
A$4,900 + GSTEnquire →
07
1 module / up to 12 users
Role-Based User Training Pack
Best for: New users, process drift, poor adoption or repeated support tickets
Role review, tailored materials, live training, recording, quick guide and Q&A.
A$3,500 + GSTEnquire →
08
10 business days
Solution Architecture & Transformation Plan
Best for: ERP replacement, acquisition, rapid growth or platform consolidation
Current state, target architecture, workstreams, dependencies, governance, roadmap and budget bands.
A$8,500 + GSTEnquire →
09
7 business days
Business Central Readiness Review
Best for: Moving beyond accounting software or replacing a legacy ERP
Fit-gap, finance/operations workshops, data/integration plan, risks and implementation roadmap.
A$5,900 + GSTEnquire →
10
5 business days
Data Migration Health Check
Best for: D365 migration planning, reconciliation problems or repeated mock-load failure
Scope, ownership, mapping, quality, reconciliation, cutover controls and risk review.
A$4,500 + GSTEnquire →
11
Up to 24 hours / 10 days
Finance Month-End Rescue
Best for: Posting, reconciliation, batch, workflow or reporting delays
Issue triage, evidence, capped fixes/workarounds, control notes and next-period prevention plan.
A$3,250 + GSTEnquire →
12
4 business days
Power Platform Automation Opportunity Scan
Best for: Email approvals, spreadsheets, re-keying and manual hand-offs
Process shortlist, value/complexity scoring, licensing/governance considerations and one pilot brief.
A$2,950 + GSTEnquire →
13
5 business days
Dynamics CRM Sales & Service Health Check
Best for: Low CRM adoption, unreliable pipeline or disconnected customer service
Process, data, security, automation, integration and reporting review with a prioritised improvement plan.
A$4,900 + GSTEnquire →
14
7 business days
HRM Process & Integration Blueprint
Best for: Employee onboarding, approvals, payroll interfaces or fragmented people data
Process and system map, data ownership, integration needs, controls, target workflow and delivery roadmap.
A$5,500 + GSTEnquire →
15
Up to 24 hours / 10 days
Customer Service Case Backlog Triage
Best for: Growing case queues, poor routing, missed ownership or unreliable service reporting
Backlog classification, routing and ownership review, capped configuration fixes and recovery plan.
A$3,750 + GSTEnquire →
16
5 business days
Security Roles & Licensing Review
Best for: Access risk, role sprawl, new teams or uncertainty before a licence decision
Named application scope, role and duty review, segregation observations, licence assumptions and action register.
A$4,250 + GSTEnquire →
Indicative website packages are fixed only for the written scope. Microsoft licences, Azure consumption, hardware, third-party products, travel, after-hours work and material scope changes are excluded unless stated.
Ongoing help
Prepaid expertise and managed support.
Choose a defined block for a bounded backlog or a monthly plan for continuing ownership. Final service levels depend on the application scope and agreed support hours.
PREPAID 10
A$2,750 + GST
10 consulting hours · valid 60 days
- Named applications and contacts
- Business-hours scheduling
- Time and outcome summary
PREPAID 25
A$6,250 + GST
25 consulting hours · valid 90 days
- Support and small improvements
- Prioritised shared backlog
- Fortnightly summary
PREPAID 50
A$11,750 + GST
50 consulting hours · valid 120 days
- Multi-workstream support
- Release and improvement planning
- Monthly service review
MONTHLY GROWTH
A$5,950 + GST / month
Up to 30 hours each month
- Incident and request intake
- Backlog ownership and reporting
- Release, integration and user support
Decisions before delivery
Solution architecture and transformation planning as a service.
Build an executable plan across ERP, CRM, HRM, BI, integrations, infrastructure, data, security, people and governance—before committing to a large programme.
Request the 10-day plan →- 01
Current state
Applications, processes, interfaces, ownership, risks and constraints.
- 02
Target state
Capabilities, solution boundaries, data, integration, security and support model.
- 03
Delivery roadmap
Workstreams, dependencies, sequencing, governance, budget bands and decision gates.
Practical knowledgebase
Answers for Microsoft business-application owners.
Plain-language guidance written for Australian finance, IT, operations and supply-chain leaders.
A practical five-point health check for Dynamics 365 Finance and Operations
Review batch failures, integrations, security roles, master data and the unresolved change backlog before an upgrade or partner change.
Read knowledgebase →Why inventory numbers disagree—and where to investigate first
Separate physical movement, financial posting, reservation, unit conversion and integration timing before changing configuration.
Read knowledgebase →RF scanners and labels: define the process before buying hardware
Map receiving, put-away, picking, packing, replenishment, exceptions and customer label rules before choosing devices or printers.
Read knowledgebase →Business Central readiness for a growing Australian SMB
Confirm finance, inventory, purchasing, sales, reporting, data migration and integration fit before licensing or implementation.
Read knowledgebase →Build trusted operational reporting—not another disputed dashboard
Agree KPI definitions, ownership, reconciliation, refresh, security and exception actions before polishing visuals.
Read knowledgebase →Choose the right workflow for Power Apps and Power Automate
Prioritise frequent, rules-based processes with stable ownership; include support, security, environments and exception handling.
Read knowledgebase →Experience that connects the parts
Led by Shan Sardar Islam.
Dynamics Smart Systems is led by a Melbourne-based senior solutions architect and delivery professional with more than 25 years across enterprise applications and more than 14 years across Microsoft Dynamics and AX.
Experience spans finance, supply chain, procurement, inventory, warehousing, manufacturing, CRM, HRM, BI, integrations, data migration, user support, training, delivery governance and transformation planning.
Microsoft Certified Professional · Bachelor of Information Technology · Australian and international delivery experience
Start with a fit call
Tell us what is slowing the business down.
Use the form for a diagnostic, urgent support triage, proposal check, training requirement or transformation discussion.